Job Title: Marketing Executive
Location: Mayfair, London, UK
Type: Full-time
Are you passionate about luxury hospitality, retail, storytelling, and creating exceptional brand experiences?
We are looking for a Marketing Executive to support our two exceptional brands: Nicolas Rouzaud Maison De Haute Patisserie and Le Café by Nicolas Rouzaud.
This is a hands-on role where you'll be responsible for bringing our brands to life across social media, PR, digital marketing, events, and guest engagement. Working closely with the Owner, Outlet Managers, and leading external agencies, you'll play a key role in formulating and delivering impactful marketing campaigns and memorable customer experiences.
Essential Duties and Responsibilities:
PR and Social Media
- Manage day-to-day social media execution across platforms in line with strategy agreed with Management and the external social media agency
- Coordinate content gathering including liaising with photographers, videographers, and team members to capture high-quality imagery and video content for planned campaigns
- Capture organic videos and photos during service for live stories and real-time social media content
- Maintain organised content libraries and archives for both outlets
Press Relations
- Act as the day-to-day operational PR contact for both outlets
- Coordinate all PR activities for both outlets in-line with the strategic direction agreed with Management and the external PR Agency
- Welcome and host influencers and journalists visiting the outlets, ensuring a seamless and memorable experience
- Facilitate influencer and media visits including coordinating arrival times, seating arrangements, and visit flow
- Liaise with kitchen teams for any special requests or dietary requirements
- Liaise with outlets’ managers for any pick-up orders or delivery to influencers and journalists as required
- Coordinate logistics and follow-up for all media and influencer engagements
- Liaise with the external communications agency on PR activities, press releases, and media opportunities
- Maintain systematic filing of press clippings and media coverage for both outlets
- Support the distribution of PR highlights and coverage to the Owner and relevant stakeholders
Digital Marketing & CRM
- Manage and maintain customer databases in collaboration with the Outlets’ Managers, ensuring data is accurately captured and segmented
- Coordinate with the external agency on CRM strategy implementation and campaign deployment
- Support website updates including content changes
- Keep outlets listings up-to-date on third-party platforms
Campaign Execution & Coordination
- Formulating, agreeing and implementing marketing strategy for the group and distinct brands
- Work closely with the Outlets’ Managers to ensure smooth on-site execution of marketing initiatives
- Manage timelines and deliverables for campaign launches and activations
- Facilitate photoshoots including coordinating photographers, scheduling, location preparation, and ensuring brand guidelines are followed
- Manage event invitations and logistics including guest lists, RSVP tracking, and coordination with venue teams
- Brief and coordinate with external suppliers including designers, printers, and other vendors as required
Brand Management & Collaterals
- Ensure all marketing materials and communications adhere to brand guidelines and maintain consistency across both outlets
- Support the production of marketing collateral including menus, promotional materials, and digital assets as required
- Work with Outlet Managers to ensure in-venue marketing materials and point-of-sale are current and on-brand
- Support the ordering, inventory, and distribution of branded materials across both outlets
- Manage the info@nicolasrouzaud.com email address for both outlets, responding to general enquiries in a timely and professional manner
Collaboration & Communication
- Serve as the primary operational liaison
- Work collaboratively with Outlet Managers to ensure coordinated messaging and execution of marketing initiatives
- Participate in regular planning calls and meetings with the Constellation RFB team
- Communicate proactively with the Owner and Management on progress, challenges, and opportunities
- Support Outlet Managers with marketing elements of events, activations, and special occasions
Key Competencies:
- Strong written and verbal communication skills with excellent attention to detail
- Highly organised with the ability to manage multiple tasks and deadlines across two outlets
- Proficient in social media platforms and content management
- Creative mindset with a good eye for visual content and brand aesthetics
- Proactive, self-motivated, and able to work independently with minimal supervision
- Collaborative team player who builds positive working relationships
- Comfortable working with external agencies and taking strategic direction
- Tech-savvy with good working knowledge of digital marketing tools and platforms
- Professional, reliable, and accountable
- Experience in F&B, hospitality, or lifestyle brand marketing preferred
- Understanding of CRM and email marketing platforms
- Basic graphic design skills or familiarity with design tools
- Knowledge of content creation and photography coordination
- Understanding of PR and media relations
Join a growing luxury hospitality business and help shape the voice of two distinctive brands!
