Strong knowledge of Microsoft 365 technologies: Exchange Online, SharePoint Online, Microsoft Entra ID, Microsoft Intune, Microsoft Defender, and Microsoft Purview
Solid understanding of network infrastructure (LAN/WAN), structured cabling, and fiber connectivity
Hands-on experience in structured cabling standards and fiber routing/coordination
Working knowledge of access control systems and building-related IT technologies
Knowledge of IP telephony systems configuration and administration
Understanding of endpoint management, device compliance, and security best practices
Knowledge of backup, disaster recovery, and business continuity concepts
Familiarity with mall technologies such as Footfall solution, POS systems, guest Wi-Fi, and digital signage
Experience coordinating with vendors and telecom providers
Basic understanding of ERP systems and first-level application support